Yes, the standard eye test is free with no obligation to buy, and you get the prescription in writing to take anywhere. Only the eye health screening, which includes a slit-lamp and retinal check, is charged separately at ₹300.

Standard single-vision lenses are cut in our own lab and are usually ready in about an hour. Progressives, high powers and specialist coatings are ordered to your measurements and take two to three working days.

Yes, as long as it is less than a year old and includes your pupillary distance. If the PD is missing we will measure it here at no charge. Bring the prescription with you or send a photo on WhatsApp.

One year on manufacturing defects in the frame and on lens coatings peeling or crazing. It does not cover accidental damage, scratches from cleaning with a shirt, or a lost pair. Adjustments, nose pads and screws are free for life on anything bought here.

Frames can be exchanged within 15 days in unused condition. Lenses ground to your prescription cannot be resold, so they are non-returnable, but if you are struggling to adapt to a new progressive, come back — that is usually a fitting adjustment, not a wrong lens.

For elderly and mobility-restricted customers we test at home by appointment within the city, at no extra charge on a purchase. Call or WhatsApp to arrange one.

Every two years for most adults, annually if you are over 40, diabetic, or your prescription has been changing. Children should be tested every year while their eyes are still developing.